Mestalla Valencia C.F Stadium

Avenida de Suecia, s/n. 46010, Valencia

TOURISTIC AREA: City of Arts and Alameda

The ticket offices at Mestalla will be open from three hours before kick-off until the end of the first half of the match to deal with any incidents and to sell tickets, should there be any. Tickets can be purchased directly through the club's website.

You can also buy grandstand tickets through the website. VIP tickets can only be requested through the website. The ticket offices are closed on the weeks when no games are played. 

The Mestalla Tour is usually held in the mornings between 10:30 and 14:30 every day of the year, except on 1 and 6 January and 25 December. In the afternoons, between 15:30 and 18:30, from October to March. Until 19:00 in April, May, June and September and until 20:00 in July and August. On 24 and 31 December, only until 17:30. On Sunday afternoons there is no tour except in July and August. 

The last tour takes place 1 hour before closing time. On match days check timetables on the website.

For people with reduced mobility, we recommend booking the tour in advance at tourmestalla@dtaocioyturismo.com 

Located between wide and flat paved streets and avenues, with homogeneous paving. 

There are contrasting signs with approved pictograms, with information about spaces and itineraries. 

Adaptable guided tours for people with disabilities, with previous reservation.

Auditory

Lockers:

Counter 124 cm high, with screen and without loudspeaker or magnetic induction loop. 

Interior mobility:

There are information panels with pictograms or short texts, signalling spaces and itineraries. 

Toilets:

With a free/occupied visual system, with a free lower band in the cabin door. 

Lift:

There are two lifts located in the access towers A and B and a third one in the grandstand area. All three have visual information in the cabin but not on the outside. 

Shop:

Access doors are fully glazed, dressing rooms with curtains and no visual information about spaces and itineraries. 

Mestalla Tour:

A sign language translator is available on request. With an additional charge on the entrance price. Consult at the ticket office.ticket office located next to Gate 3. 76 cm high counter with screen. With loudspeaker, without magnetic induction loop.

Physical

Parking:

Six public parking spaces of 220x450 cm, with vertical and horizontal signs in C/ Dr. Joan Reglá, 20 m away. Approach area over 120 cm on the right or left side. Accessible route to the stadium. 

Access:

The stadium has multiple entrances along its entire perimeter, all of which are level and permanently open during matches.

Access to the stands area by means of stairs with steps of 16 cm high and 30 cm of average footprint. With handrails on both sides, not prolonged in embarkation-disembarkation areas.

There are access areas by means of a continuous spiral ramp with an average slope of 3%. With handrails along the entire route. In towers A and B, alternative route by lift not suitable for PRM.

Through Gate 11, direct access to the field by means of a 400 cm ramp, more than 120 cm wide and an average slope of 3%.

Ticket offices:

Located outside the building, on the corner of Avda. de Suecia and C/ del Dr. Joan Roglá. Access with no unevenness.

Counter 94 cm high, 92 cm lower free height and 12 cm lower depth.

Interior mobility:

The building has two main rings or levels, connected by multiple stairs, ramps and two lifts located in towers A and B and another in the Tribune area.

There are 44 places reserved in the South Zone for PRM with accessible tinerary. The entrance from door 11 is recommended.

Passage areas with more than 120 cm free width.

On the ground floor, areas with non-homogeneous paving and with isolated ramps of between 10 and 50 cm. On the upper floors, homogeneous paving, with the possibility of finding eyebrows on the route.

Toilets:

The toilets for PRM are located on the ground floor, next to the area reserved for them. Access without unevenness

There are two adapted toilets, with two cabins each.

Door sign with approved symbol. Anti-slip flooring

Toilet area door with a 3 cm drop, opening inwards, with a type C handle, with 77 cm clear width. Without return spring.

Toilet door with no gap, opening inwards with handle type C, with 80 cm clear passage width. Without return spring. There is a space of more than 150 cm in front of and behind the door.

Cab door with no gap, opening outwards with handle type C, with 80 cm clear passage width. Without return spring.

In case of emergency, the lock does not allow opening from the outside.

A circle with a diameter of 130 cm can be inscribed inside the cabin.

Washbasin outside the cabin, without pedestal, 75 cm high. Lower free height of 60 cm and depth of 48 cm. Pressure tap.

Mirror not inclined with edge less than 100 cm from the floor.

Toilet access space of 89 cm on the right side, 25 cm on the left side and 130 cm front access.

Toilet seat 41 cm high.

Fixed support bar on the left, 76 cm high.

No alarm system inside the cabin.

Lighting without timer. 

Lift:

There are two lifts with similar characteristics, located in access towers A and B. Door with a free passage width of 100 cm and a cabin of 120x160 cm.

Call buttons at 107 cm high, interior buttons at 110-150 cm high. No handrails. In front of the door there are two bollards with a distance of 50 cm between them.

The grandstand area has another lift, used during the Mestalla Tour as an alternative to the staircase areas, with a free passage width of 80 cm and a 140x100 cm cabin. Call buttons at 97 cm height, interior buttons at 90-106 cm height and handrails at 90 .cm height. Without mirror. 

Stairs:

The stadium has numerous sections of stairs that connect the different heights and give access to the interior of the pitch and the grandstand area. Homogeneous steps with an average height of 17 cm and a footprint of 30 cm. They generally have handrails, although there are sections at some points that lack them. Handrails as a rule not extended in embarkation/disembarkation areas. 

Cafeteria / Restaurant:

There are numerous bars at different points in the stadium. With an average height of 110 cm.

In the VIP area there is a cafeteria accessible by a 17-step staircase. Alternative route by means of a lift, with a 16 cm high step provided with a handrail to access the cafeteria. Access to the bar by means of a three-step staircase, without handrails. Only for customers with a season ticket or entrance ticket for that area. 

Mestalla Tour:

Ticket offices located next to Gate 3. 76 cm high counter, without a free bottom.

Main entrance with 17-step staircase, 17 cm high and 30 cm tread. With handrails on both sides at a height of 94 cm.

Alternative entrance with a door with at least 90 cm free passage width and 7 cm eyebrow, with access to a lift.

The Tour has numerous staircases on its route. For PRM, alternative routes are offered that give access to most of the places visited, with the exception of the press room. It is necessary to carry out the tour with the accompaniment of stadium staff.

There are stairs with a minimum of 3 steps and a maximum of 18, with an average height of 17 cm and a footprint of 30 cm. Most of them have handrails at least on one side, except those located between the changing rooms and the access to the pitch.

Doors in corridors with a minimum of 78 cm wide free passage. Some with eyebrows or unevennesses of up to 5 cm.

Corridors with a free passage width of more than 120 cm.

Showcases allow wheelchair users to be approached and are located at heights of between 40 cm and 60 cm.

Along the route there is rest furniture. 

Shop:

Located outside the stadium, in the Plaza del Valencia C.F. Itinerary accessible from the stadium

It has a street level and a lower one, only accessible by means of a staircase with 10 steps of 17 cm high and 28 cm of footprint. With a simple handrail on one side.

Access with 4 cm high eyebrow. Entrance door with automatic opening, with more than 120 cm wide free passage. Automatic opening exit door, with 90 cm clear passage width. 110 cm high counter on the upper floor. 105 cm high counter on the lower floor, both without a bottom panel.

Objects and hangers located at heights of between 40 and 250 cm.

Free passage width in corridors greater than 120 cm, with occasional narrowing of 100 cm.

Changing rooms with a door of 87 cm wide and a floor of 145x138 cm. Closed by a curtain. They have a seat and a full-length mirror. Hangers located at 156 cm high.

It has seats on the ground floor.

It has full-length mirrors.

Homogeneous, non-slip flooring.

Visual

Access:

The stadium has multiple entrances along its entire perimeter, all of which are level and permanently open during matches. They are equipped with torches.  

Ticket offices:

Located outside the building, on the corner of Avda. de Suecia and C/ del Dr. Joan Roglá. Access without obstacles or unevenness. Counter 124 cm high with screen and without direct lighting.  

Interior mobility:

The building has two main levels, connected by multiple stairs, ramps and two lifts located in towers A and B, as well as in the Tribune area. There are contrasting signs about spaces and itineraries. 

On the ground floor, areas with non-homogeneous paving and with isolated ramps of between 10 and 50 cm. 

There are sloping beams without signs or protection. 

Inside the field, stairs with high chromatic contrast, without a horn or visual-touch signalling. Some steps do not have handrails. 

Allows access for a guide dog.  

Toilets:

There are numerous toilets distributed throughout the different heights of the building. Men's and women's toilets marked with non-tactile, approved pictograms and with chromatic contrast, located at a height of 210 cm. 

Toilet door contrasted with the wall. 

Homogeneous illumination without timer. 

No obstacles or unmarked overhangs.  

Lift:

There are two lifts with similar characteristics, located in access towers A and B. With non-contrasted buttons, without Braille and without high relief. Without handrails. They do not have acoustic signals that indicate the stop floor and the direction of travel. The floor in front of the door is not marked with a visual or tactile strip. They have an intercom. In front of the door there are two bollards with a distance of 50 cm between them. 

The grandstand area has another lift, with contrasting buttons, without Braille and with high relief. With handrails at a height of 90 cm. It does not have sound signals indicating the stop floor and the direction of travel. The floor in front of the door is not marked with a tactile-visual strip. It has an intercom  

Stairs:

The stadium has numerous flights of stairs that connect the different heights and give access to the interior of the pitch and the grandstand area. 

Homogeneous steps with an average height of 17 cm and a footprint of 30 cm. They generally have handrails, although there are sections at some points that lack them. Handrails as a rule not extended in embarkation/disembarkation areas. 

Most of the staircases inside the stadium do not have tactile-visual signs, neither at the beginning and end of the staircase, nor on each of the steps. In many cases they lack a protective base. Without an opening. There are staircases without protection at the bottom. 

They have non-slip and homogeneous flooring.  

Cafeteria / Restaurant:

There are numerous bars in different parts of the stadium. With an average height of 110 cm and without direct lighting. Itinerary free of obstacles. 

In the VIP box area there is a cafeteria accessible by means of a 17-step staircase with light signs on the riser. Alternative route by means of a lift, with a 16 cm high step equipped with a handrail to access the cafeteria. Only for customers with a season ticket or entrance ticket for that area. 

Access to the bar by means of a three-step staircase, without handrails or tactile-visual signs. It has sloping beams without contrasting visual signs. 

There are numerous bars in the rest of the stadium. Itinerary free of obstacles.  

Shop:

Located outside the stadium, in the Plaza del Valencia C.F. Itinerary with lowered pavements from the stadium. 

It has one level at street level and another lower one, only accessible by means of a staircase with 10 steps of 17 cm high and 28 cm of footprint. Without an opening, with a protective base on both sides and without tactile-visual signs at the beginning and end of the staircase or on each step. With handrail on one side. 

Access to the tent with 4 cm high eyebrow without tactile-visual signs. Glass entrance door with automatic opening, without contrasting visual signs. Glass exit door, automatic opening, with low-contrast visual signs. 

110 cm high counter on the upper floor. 105 cm high counter on the lower floor, both with direct lighting. 

Homogeneous, non-slip flooring. On the ground floor there is an area dedicated to footwear with artificial grass.  

Mestalla Tour:

Ticket office next to Gate 3. 76 cm high counter with screen and direct lighting. 

Main entrance with 17-step staircase, 17 cm high and 30 cm tread. With handrails on both sides at a height of 94 cm and tactile-visual signs on each step. Without visual and tactile stripes at the beginning and end of the staircase 

In some areas of the route there are sloping beams without contrasting visual signs. Some are protected. 

Homogeneous lighting without reflections on the exhibition elements. Texts on panels with medium size font and chromatic contrast. 

There are numerous staircases with different characteristics along the route. Most of them have handrails and lack visual and tactile signs. 

Some doors have eyebrows of up to 5 cm. 

There are isolated ramps of up to 30 cm, some without tactile-visual signs. 

Homogeneous pavement, in some areas with carpet. 

Non-homogeneous lighting throughout the entire route.